Refund Policy

I want you to feel completely comfortable buying from me. Here's exactly how refunds work for my digital products and my services, with no fine print surprises.

Digital products: My Do-The-Work Guarantee

My digital products, including The SIMPLE Listbuilding Kit, come with My Do-The-Work Guarantee.

Fill in your planner, follow the steps, and if your list isn't growing within 30 days, just email me. I'll refund every cent. No forms, no hard feelings.

• Email hello@prettysimplebusiness.com from the email address you used to buy, and include your order number if you have it.
• Refunds go back to your original payment method, usually within [5-10] business days, depending on your bank or card provider.
• Once your refund is processed, your access to the product ends, and I ask that you delete any copies you downloaded.

After 30 days, all sales of digital products are final.

[Optional: list any products that are excluded from the guarantee, for example low-priced templates, bundles or sale items.]

To be fair to everyone

I may decline a refund if I see clear signs of abuse, such as buying and refunding repeatedly, or sharing or reselling a product before asking for a refund.

Services

My services include [coaching sessions, consulting, strategy calls and done-for-you services]. Because these involve my time, which I reserve just for you, refunds work a little differently.

One-off sessions and strategy calls

• Cancel or reschedule at least [48] hours before your session for a full refund or a free reschedule.
• Cancellations with less than [48] hours' notice, and missed sessions, aren't refundable. I'll always try to reschedule if something truly unexpected comes up.
• If I need to cancel, you can choose a new time or a full refund.

Coaching packages and programmes

• You can cancel within [7] days of buying, before your first session, for a full refund.
• After your first session, payments for the package aren't refundable. [Alternatively: unused sessions are refunded at the per-session rate, minus any discount.]
• Sessions in a package must be used within [3 months] of purchase.
• If you're on a payment plan, you agree to complete all the payments, even if you stop using the service.

Done-for-you services

• Projects require a non-refundable deposit of [50%] to reserve your spot.
• If you cancel after work has started, you pay for the work completed so far, and I'll hand over anything finished.
• Full details, including revisions and timelines, will be in your project agreement or proposal. If that agreement says something different from this page, the agreement applies.

Your legal rights

Nothing in this policy takes away any rights you have under consumer law where you live.

If you're in the UK or EU, you normally have 14 days to cancel an online purchase. For digital content, that right ends once you start downloading or accessing the product, and you agree to this at checkout so you can get instant access. My Do-The-Work Guarantee gives you 30 days, which is longer than the law requires anyway. For services, if you ask me to start within the 14-day cancellation period and then cancel, you pay for the part of the service already provided.

Chargebacks

If something's wrong, please email me first. I'm a small business, and I'll do my best to sort it out quickly. Opening a chargeback before contacting me may mean your access to all my products and services is paused while it's resolved.